DELIVERY & INSURANCE POLICY
We offer FREE worldwide shipping on all orders $50 and over. For orders under $50, our shipping costs are $4.99 to US and $5.99 to anywhere in the world.
Any package will always come with a tracking number.
*Please note we are NOT responsible if the package is lost or delayed during shipment. No compensation will be made for packages once shipped. Please consider buying shipping insurance with your order!
It is wise to purchase insurance to protect your order, our insurance guarantees 100% replacement of your order for packages lost or stolen. (with correct address)
WHEN WILL I RECEIVE MY ITEMS AFTER ORDER DATE?
Please allow 2-4 weeks and depending on how fast customs in your country processes the package, however, most of the time you may receive your items earlier unless there are circumstances beyond our control such as custom holds, natural disasters, country regulations, etc. The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as Earthquake, floods or typhoons. Please do note as well that custom inspections can be a factor during shipment. No matter what happens, you will receive your items at most within the 6 week time period.
Estimation Delivery Time**
Australia, New Zealand
Mexico, Central America, South America
Middle East (UAE, Saudi Arabia)
** Please note that these are estimated delivery times only as parcels need also go through customs which we have no control over, therefore Minimal Supply Co. is not guaranteeing delivery dates.
IF I ORDERED MULTIPLE ITEMS, WILL IT BE SHIPPED SEPARATELY OR TOGETHER?
Depending on the products that you ordered and where the item is currently being manufactured and stored, different items may be sent from different places. We do this to ensure faster and more efficient delivery times for you.
Please DO NOT panic if you've ordered 3 items and only 2 has been delivered, the other 1 is on the way! Any other questions, just email us at firstname.lastname@example.org.
HOW DO I TRACK MY ORDER?
Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).
- https://www.usps.com/ (for US customers only)
For further assistance, please contact our Customer Service through submitting a ticket at our website or emailing us at email@example.com
WHO PAY FOR TAXES & DUTIES?
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us. For further details of charges, please contact your local customs office.